Dear customer,
In compliance with the new European Regulation on Data Protection or GDPR (General Data Protection Regulation) which will enter into force on 25 May, Alpana d.o.o. has proceeded to adapt itsPrivacy Policy.
We want to be more transparent in respect of the data we collect, how we use such data and the rights you have to control your data.
When you access and use our website or use any other media which implies the use of personal data you commit to accept this Privacy Policy as well as the provisions contained in the Legal Conditions and Cookie Policy. If you do not agree to these terms, you may not use the web site.
Alpana d.o.o. reg. no. 6166482000 takes very seriously the privacy of the web site’s users and the security of your personal information. It is Alpana’s aim that you, if your personal information is processed by Alpana, at all times shall feel confident that your privacy is respected and that due care is taken regarding your personal information.
– first name
– last name
– e-mail address
– country of residence
– other information which is voluntarily submitted by the users of the web site.
The personal information provided by you will be processed for the purpose of providing the information and services you request as well as for marketing, sales and product development purposes. Alpana may give personal information to third parties, located within as well as outside the European Union and the European Economic Area, such as a distributor of our products in order to process your orders and fulfill your requests. Under current Privacy Policy you have rights of access and rectification in relation to your personal information. You may obtain information free of charge regarding the personal data which is processed by the Alpana d.o.o. If you want to obtain such information, or request that your data is edited or erased, please contact the Alpana d.o.o.
When you view this web site, the Alpana d.o.o. may store some information on your computer. This information will be in the form of a “cookie” and will help us better serve you. Cookies are small text files that a website transfers to your browser, which may then store the cookie on your hard drive. Any information gathered by the use of cookies is compiled on an aggregate, anonymous basis. Cookies cannot contain virus or harmful program code. It does not require large space on your hard drive and can be deleted.
This information allows us to measure site activity and to tailor information to suit your individual preferences, for example subscription of news. The goal is to save you time and provide you with a more meaningful visit. By showing how and when our visitors use this website, this information can help us to improve our website on a continual basis.
If you do not wish to receive cookies, or want to be notified of when they are placed, you may set your web browser to do so. For further information concerning these settings, please refer to the help pages of your web browser.
Please note that without cookies, the functionality of this web site may be impaired.
1.1. These General Terms and Conditions (GT) govern all business relationships between Alpana d.o.o. and the Buyer.
1.2 The GT is especially applicable to sales and deliveries of movable goods, whether we manufacture the goods ourselves or purchase them from third parties (suppliers).
Additionally, the GT is also applicable for preliminary consultations and other forms of cooperation or services.
1.3. Modifications to these GT are valid only if made in writing and confirmed by both parties. All written communications must be conducted via electronic means (e.g., email), unless otherwise expressly stated by Alpana d.o.o..
1.4. In the event of a separate agreement, its provisions take precedence only in the areas it specifically regulates; other provisions of these GT remain applicable.
1.5. Placing an order by the Buyer constitutes full and unconditional acceptance of these GT.
1.6. Unless otherwise agreed upon in writing, these GT shall also apply to any future
contracts, transactions, orders or cooperations with the Buyer, including those for different products or services, without the need for repeated reference to them. By placing a future order or entering into a new cooperation, the Buyer confirms their acceptance of these GT, unless expressly rejected in writing.
1.7 Any legally relevant notifications by the Buyer regarding the contract (e.g., setting deadlines, notifying of defects, withdrawal, or reduction) must be made in written form.
1.8 These General Terms and Conditions are published on the company’s website
(https://alpana.eu) and are available at all business premises of Alpana d.o.o. The Buyer may also request a digital copy prior to entering into a contract. In the event of discrepancies between different language versions of these GT, the English version shall supersede all other iterations.
1.9 Some provisions of these General Terms and Conditions contain specific limitations or additional obligations for the Buyer, such as:
• the limitation of Alpana d.o.o.’s liability for final products (paragraph 2 of Article 10),
• strict conditions for lodging complaints, including required documentation and
photographs (paragraph 2 of Article 5),
• provisions on costs related to order cancellations or modifications (paragraph 5 of
Article 3 and paragraph 3 of Article 4).
With this notice, the Buyer is expressly informed of these provisions, which apply upon conclusion of the contract.
2.1. Quotations are for informational purposes only.
2.2. An order is considered valid only after the essential elements of the contract have been agreed upon in writing by all parties and confirmed in writing by Alpana d.o.o..
2.3. All special requirements (color, packaging, labeling, etc.) must be specified in writing by the Buyer when placing the order.
2.4. Once an order has been confirmed in accordance with paragraphs 1, 2, 3 of this Article, the Buyer may modify an already valid order only in accordance with Article 1, paragraph 3 of the GT.
2.5. Please note that our offers are non-binding. This policy remains applicable even in cases where we have furnished the Buyer with technical documentation, such as drawings or data sheets.
3. Prices and Payment Terms
3.1. Prices are stated in euros, excluding VAT, and are based on EXW terms at the Alpana d.o.o.’s warehouse in Ljubljana, Slovenia. The cost of packaging, labeling, pallets, and other ancillary services is not included in the product price and is calculated separately, unless otherwise agreed.
3.2 The price is determined on the date of confirmation of the order in accordance with paragraph 2 of the GT and the then current price list. Subsequent modifications to an already confirmed order will contain the prices of the products on the price list on the date of the modification, unless otherwise agreed in writing.
3.2. Alpana d.o.o. reserves the right to modify the price list at any time at its discretion without prior notice to the Buyer.
3.3. Payment is made in the form of 100% prepayment, unless otherwise agreed in writing.
3.4. A payment delay of more than 15 days entitles Alpana d.o.o. to suspend deliveries, revise sales terms, and claim compensation for damages. In the event of delay in payment of the order, Alpana d.o.o. shall also charge the Buyer statutory interest on late payment in accordance with Slovenian law.
3.5 If the Buyer makes an advance payment (in full or in part) and in the middle of the production of the order wishes to change, modify or cancel the order for any reason, Alpana d.o.o. may recover the cost of the part of the order already produced from the advance payment already made by the Buyer. If this amount is insufficient to reimburse the costs, Alpana d.o.o. shall inform the Buyer and shall give a time limit for payment of the remaining costs and, if the Buyer fails to pay them in time, Alpana d.o.o. shall proceed in accordance with paragraph 4 of this Article.
4. Delivery
4.1. Delivery terms are specified in the order confirmation and indicate the approximate date the goods are ready for dispatch.
4.2. Alpana d.o.o. has the right to make partial deliveries unless the Buyer expressly objects in writing to such delivery within 3 days of order confirmation. The objection must be submitted via email. If the Buyer does not object within this time period, it shall be deemed that the Buyer has agreed to the partial deliveries.
4.3. If the Buyer cancels the order after confirmation, they are obliged to compensate all costs and expenses incurred by Alpana d.o.o., among others materials, production, and logistics. Alpana d.o.o. will inform the Buyer of this compensation and this document will be treated as mandatory payment. In the event of delay in payment, Alpana d.o.o. shall also charge the Buyer statutory interest on late payment in accordance with Slovenian law.
4.4 The risk of loss or damage to the products passes to the Buyer when they are handed over to the carrier at the EXW delivery point, even if Alpana d.o.o. arranges transportation.
5.1. Alpana d.o.o. guarantees that the products are ready for use, comply with the Technical Documentation (TDS) which is provided on their web site (link: https://alpana.eu/materials/polyurethane-elastomers/max-h-pur/), and are suitable for the stated purposes.
5.2. Claims regarding quantity are accepted in writing within 15 days after delivery of the goods to the Buyer. Claims regarding quality are accepted in writing within 15 days from the date of discovery of the defect. Claims regarding quantity and/or quality must indicate the batch number, invoice, date of receipt, including the document confirming this date, and include a detailed description of the claim. It is also mandatory that the claim has a photo of the product label and any reported deviations or damage. Claims that are not fully documented or are only loosely documented (e.g. one deviation is photographed but several others are listed but not photographed) will not be fully considered. If the Alpana d.o.o. deems it is necessary to return the goods to it for the purpose of assessing the claim, it will notify the Buyer, who must do so within a reasonable period (not longer than 30 days). If the Buyer refuses the said request, it will automatically be deemed that the Buyer has waived the claim.
5.3. Minor deviations (such as color, geometry, or appearance) that do not affect functionality are not subject to claims.
5.4. Claims due to improper storage or use by the Buyer are not accepted.
6.1. All technical, commercial, and other information in particular prices, discounts, payment methods and currency of payment exchanged during cooperation or negotiation between Alpana d.o.o., the Buyer or the potential buyer is considered confidential.
6.2. The Buyer (and the potential buyer) agrees not to disclose such information to third parties without the Alpana d.o.o.’s written consent.
6.3. All samples, drawings, formulas, recipes, and methodologies are the exclusive property of Alpana d.o.o., even if developed at the Buyer’s (or the potential buyer’s) request or/and help.
7.1. The Buyer is obliged to comply with all applicable export control regulations, including EU legislation and the laws of the destination country.
7.2. Alpana d.o.o. is not responsible for the use of products in countries or for purposes subject to restrictions.
8.1. Slovenian law applies to force majeure claims.
8.2. Alpana d.o.o. has the right to suspend obligations in the event of force majeure without any compensation to the Buyer.
9.1. These Terms are governed by the laws of the Republic of Slovenia.
9.2. The parties will endeavor to resolve disputes amicably.
9.3. If resolution is not possible, disputes are subject to the jurisdiction of the court in Ljubljana, Slovenia.
10. Product Liability Disclaimer
10.1. Alpana d.o.o. sells semi-finished products intended for further processing into final products, such as seals and technical parts.
10.2. Alpana d.o.o. is not liable for the quality, safety, or compliance of the final products manufactured by the Buyer or third parties using the supplied semi-finished products.
10.3 Alpana d.o.o.’s total liability shall not exceed the purchase price of the goods in question. Under no circumstances shall Alpana d.o.o. be liable for indirect, incidental, or consequential damages.
